Refund policy

Damaged Goods

We are dedicated in ensuring all our gifts arrive with you in perfect condition. In the rare event of a gift being damaged, please contact us within 3 days by telephone, or email us at info@arcadiadeli.co.uk. In this event we will arrange for the item to be collected and returned to us, thereupon we will replace or refund.  

Unwanted/Unsuitable Goods

Unwanted or unsuitable goods can be returned within 7 working days of receipt, as long as the goods are in perfect condition, and the packaging remains in an “as new” state. Both the despatch and return costs will be the customer’s responsibility, and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. We recommend using a reliable insured courier, or registered post, to return the item. In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to custom specifications may not be returned.

Please contact us by telephone, or email us at info@arcadiadeli.co.uk to let us know that you would like to return an item. All returns must be packaged to prevent damage. After we have received the goods, a refund will be made to the purchaser's credit card, this cost excludes the cost of delivery.This returns policy is in accordance with the European Directive on Distance Selling (Directive 97/7/EC.) These terms do not affect your statutory rights.

Refunds for Goods Returned to Sender

Arcadia Hampers reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:
In the event of a parcel being returned to us we will refund the cost of your order minus the shipping costs. If an error has been made or an incomplete address has been given, the cost of shipping together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order. Arcadia Hampers reserves the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order.