Shipping policy

We deliver to the United Kingdom & Ireland - if ordered before 10am Mon - Thurs we provide a 24hr delivery service throughout the United Kingdom and Ireland. Deliveries are made during normal working hours Monday to Friday. For your peace of mind, gifts are fully trackable online. At this time we are unable to deliver on a Saturday. Orders placed on Friday will be unable to be despatched until Monday.

All address information must be accurate including the postcode and the recipient’s telephone number is preferred. Customers should choose a preferred delivery date at point of ordering.

CHRISTMAS 2025

Last delivery date for couriered hampers is anticipated to be Friday 19th December. Local deliveries may be available beyond this date.

please order hampers well in advance at this extremely busy time of year as next day turnaround can be a challenge at this time.
Hampers can be collected from the shop until Christmas Eve. Customers are able to nominate a date for collection in advance.

Cost of delivery?

International Delivery

At this time we do not delivery beyond the UK and Ireland.

Delivery Information Requirements

All address information must be accurate including the postcode and recipient's telephone number.

Although customers can request a specific delivery date we will do our best to accommodate but we do state that specific delivery dates cannot always be guaranteed.

Delivery to multiple addresses

Should you wish to send a number of hampers to different addresses it may be more convenient for you to email all information in a relevant format to us ie spreadsheet or word document. We are specialists at large corporate orders and are happy to provide a personalised service - simply contact Mark or Laura on 028 90 381779 or info@arcadiadeli.co.uk 

What happens if no one is at home when delivery is attempted?

Please try to ensure that the recipient is home on your day of delivery– where possible we recommend delivery to a work address to ensure the recipient is in. Please ensure that a telephone number is given for the recipient so that the courier can arrange delivery should no one be home. Hampers can be left on premises should the courier believe it to be safe.

Order Tracking

Should you require to track the delivery of your parcel we are able to provide you with a tracking number.

Perishable Items

Many of our hampers contain perishable foodstuffs such as cheese, meat or smoked salmon. To ensure the product reaches the recipient at its freshest we include transit ice  packs to maintain cool temperatures during transit. Hampers with fresh products inside will not be dispatched on Fridays due to no delivery at the weekends. Hampers will be dispatched on Monday for a Tuesday delivery. Should you require a Monday delivery substitution of fresh food producer for ambient ones can be arranged.

Delivery Terms & Conditions

Once your order has been dispatched we will send you an email to let you know.

If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, the cost of any perishable contents, and possibly further restocking charges will be deducted from the total value of your order. Arcadia Hampers reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons; If incorrect or incomplete address or recipient information has been supplied by the purchaser, If the recipient specified by the customer refuses to accept the parcel, If our courier attempts to make contact with the recipients by telephone to ask for directions, without success.

Due to the perishable nature of goods please note all customers are liable for any failed/ refused deliveries (unless goods are damaged).
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries.

This does not affect your statutory rights as a consumer.